Support Ticket
Existing customers can submit technical support requests through the customer portal 24 hours a day.
Submit Support Ticket →
Find guides, tutorials and useful resources to help you manage your NuCast services, radio station and broadcasting software.
Browse practical guides covering your radio panel, media management, station operation and broadcasting software.
Browse our Help Centre guides and resources for information covering radio station management, MediaCP, AutoDJ, media libraries and broadcasting software.

MediaCP Quick Start Video Guide
Here we have some quick start video guides for the MediaCP software. The video guides simply provide you with a quick overview on key software components relevant to operating Audio Services.
Paid Radio Automation Software
Here are some links to cool PAID radio automation software for your computer:
Free Radio Automation Software
Here are some links to cool FREE radio automation software for your computer:
Have any links you’d like us to add? Contact Us!
MediaCP Media Library
The Media Library user interface offers a comprehensive way to manage and organise tracks to be used with AutoDJ, as well as meta data and album covers for individual tracks. Access to this interface is only enabled where AutoDJ is enabled on the service.
FTP access details are also provided on this page if you would prefer to use FTP to manage your stations files. There is a full guide for using FTP in the Audio Broadcaster Guide


Track metadata can be edited by clicking on the Edit (Pencil icon) button or right clicking on a track and selecting edit track.

MediaCP Station Overview
The Service Overview page is the heart of your Radio Station, providing vital information to the current operation, and is refreshed automatically every few seconds with updated information.
As soon as AutoDJ goes live, information will start feeding through. When a track changes, you will see this within seconds on the status and recently played tracks widgets. All data on this page is live and updated automatically including listener numbers, bandwidth, storage, the map and listeners over 12 hours.

This component displays the status of both the service itself, as well as the broadcast. If the broadcast is online then a preview player will be displayed automatically with the ability to play the broadcast, or skip content.
Once a broadcast is connected to the default mountpoint, either by AutoDJ or a direct encoder connection, the Source: button will provide information about the current broadcast.

The How to Connect dialog will display connection details to the direct Icecast Service if AutoDJ is offline. Once AutoDJ is started, these details will change over with instructions on connecting to the AutoDJ service instead. Please note, it is required to refresh the page after starting AutoDJ in order to display the correct information here.
If the Help Centre doesn't answer your question, the NuCast team is here to help. Existing customers can submit a support ticket at any time, while general enquiries can be sent through our Contact Us page.
Use the most appropriate support channel depending on whether you need technical assistance, general information or help with your NuCast service.
Existing customers can submit technical support requests through the customer portal 24 hours a day.
Submit Support Ticket →Speak with the NuCast team through Live Chat during our applicable U.K. business hours.
Start Live Chat →Have a general question or sales enquiry? Send a message to the NuCast team through our Contact page.
Contact The Team →Alongside the Help Centre, NuCast provides free tools and resources designed to help internet radio stations operate and grow.
Create an embeddable HTML5 radio player for your station website.
Build Your Player →Find radio directories where you can submit and promote your internet radio station.
View Directories →Estimate radio streaming data usage using your bitrate, listener numbers and listening time.
Calculate Bandwidth →Explore NuCast radio hosting with SHOUTcast, Icecast, AutoDJ and U.K.-based support.
View Radio Hosting →Our Help Centre gives you access to useful self-service information, while the NuCast support team is available when you need additional assistance with your service.
Contact NuCast →Our support team is available to help with your NuCast services. Contact us for general enquiries or submit a support ticket if you're an existing customer requiring technical assistance.
This site uses cookies to store information on your device. These are essential for our site and help us improve by giving us insight into how the site is used.
Manage your cookie preferences below:
Essential cookies enable basic functions and are necessary for the proper function of the website.
These cookies are needed for adding comments on this website.